New technology creates new opportunities. Learn how to modernize student service models and reduce costs with Skype for Business (formerly known as Lync) in this free webinar. Sponsored by the Via Group and Clarity Connect, this webinar will cover how contact center software can enhance Skype for Business, enabling you to:
- Use IM, intelligent routing and management tools to improve customer service
- Overcome the limitations of Response Group Services
- Reduce dollar and resource costs for IT maintenance
In addition, you’ll learn from best practices of successful higher education institutions. For example, one leading online university reduced a process for financial aid from 9 days to 15 minutes – a 89,180% improvement.
June 9, 2016
2:00 PM CST