Connect works the way Skype for Business/Lync does so remote agents and geo-dispersed groups are made easy. Call Handling stays where its meant to be and we add the intelligence to route calls to the right resource.
Real-time dashboard metrics, historical reports, real-time modality aware KPI alerts and more including more actionable intelligent metrics.
Looking to interact with Salesforce.com or Microsoft Dynamics Online, we have deep integrations for these as well as the ability to interact with other 3rd party tools.
Adding Web Chat to your public facing website has never been easier, expose new ways for your users to reach the experts inside your organization.