Clarity Connect™ cloud contact center solution for Office 365 and Skype for Business is now available

September 21, 2016, CHICAGO – Clarity announced the launch of its new Clarity Connect™ cloud contact center solution for Office 365 and Skype for Business today. Clarity Connect clients can now gain all the advantages of a cloud contact center while still taking advantage of their investments in Office 365 or Skype for Business.

“Clarity Connect is the most significant and fully-realized cloud contact center solution for Office 365 available on the market,” said Jon Rauschenberger, CTO of Clarity. “No other vendor can provide the full-featured functionality of Clarity Connect with the seamless interaction with Office 365 and Skype for Business.”

 Clarity Connect’s new cloud-delivery model enables clients to move their contact center to the cloud, regardless of whether they have Office 365 or Skype for Business (on-premises or fully hosted). This capability is provided in partnership with select cloud-hosting providers.

This model is flexible and helps clients keep their cloud deployment options open. For example, clients could migrate their contact center to Office 365 now, or choose to migrate later and have Clarity Connect seamlessly transition alongside them later.

Clarity Connect was developed exclusively for and is native to Skype for Business. Clarity Connect does not duplicate or complicate Skype for Business’ infrastructure or call control, has full access to its unified communications and collaboration functionality, and retains Skype for Business’ excellent voice quality and reliability. Best of all, there’s no need for additional on-premises infrastructure or additional software clients, reducing costs and improving efficiency. 

Clarity Connect is full featured and is exceptionally well designed. Clarity Connect has high-profile clients in finance, education, healthcare, retail and many other verticals. Find out how we can help you improve customer service and reduce costs today. 

About Clarity
Clarity, a Microsoft Gold partner and the developer for Clarity Connect, delivers premier products and solutions that leverage Lync and Skype for Business as a communication platform, which allow companies to significantly reduce costs and complexities within their IT environments.

Learn more at http://connect.claritycon.com.

Contact

Craig Reishus
Partner, Sales and Marketing
(312) 863-3100

 

Clarity Connect Listed by Gartner as Representative Vendor in Skype for Business Contact Center Industry

August 18, Chicago – Clarity Connect has been identified as a representative vendor in the Skype for Business contact center industry according to Gartner’s recent Market Guide for Microsoft Skype for Business Contact Center Partners (1).

“We are excited that Gartner listed Clarity Connect as an offering in the Skype for Business contact center industry,” said Jon Rauschenberger, CTO at Clarity. “Years ago, we invented the first native contact center product for Lync, and have long known Skype for Business is a great platform for contact centers. It's great to finally see substantive research published for this growing and important market.”

Gartner’s report gives the Skype for Business contact center industry an authoritative source of information for selecting vendors, including how they are built for – or connect to – Skype for Business. Namely, the report defines what it means to be “native,” "integrated" and "connected," what the benefits are, and which providers actually provide such solutions.

Clarity Connect is one of the products that meet Gartner’s definition of a native integration with Skype for Business. Native contact centers offer a host of benefits, including stability, ease of maintenance, ease of use and employee mobility. Most important, native products give full access to presence, IM and screen sharing. This facilitates internal collaboration for helpdesk use cases, and well as quick access to subject-matter experts for escalation in a contact center use case.

Clarity Connect is a robust contact center solution built exclusively and natively for Skype for Business. Being a native application to Skype for Business enables Clarity Connect to add functionality to Skype for Business without duplicating or complicating infrastructure or call control. Clarity Connect has been successfully deployed in a variety of environments, with high-profile clients in finance, education, healthcare, retail and many other verticals. Learn more at http://connect.claritycon.com.

(1) Gartner, Market Guide for Microsoft Skype for Business Contact Center Partners, Bern Elliot, Drew Kraus, 09 August 2016

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

About Clarity
Clarity, the developer of Clarity Connect, delivers premier products and solutions that leverage Lync and Skype for Business as a communication platform, which allow companies to significantly reduce costs and complexities within their IT environments.

 

Clarity Connect™ contact center is officially certified for Skype for Business

Chicago, July 11, 2016 -- The Clarity Connect™ contact center has been tested and certified by Microsoft as fully compatible with Skype for Business Server 2015, and meets the highest specifications of its certification program, announced Clarity, a Microsoft gold partner and developer of Clarity Connect.

Clarity Connect is a robust contact center solution built exclusively and natively for Skype for Business. Being a native application to Skype for Business means that Clarity Connect adds functionality to Skype for Business without duplicating or complicating infrastructure or call control. Clarity Connect has been successfully deployed in a variety of environments, with high-profile clients in finance, education, healthcare, retail and many other verticals.

“Clarity Connect was designed from the start to be native to Skype for Business, and works exclusively on this platform,” said Jon Rauschenberger, CTO at Clarity. “We are glad to receive this recognition of Clarity Connect’s seamless integration with Skype for Business.”

"We are pleased to see Clarity certify its Clarity Connect contact center for Skype for Business and extend the communication experience for organizations to achieve more,” said Andrew Bybee, Principal Group Program Manager for Skype for Business.

About Clarity
Clarity delivers premier products and solutions that leverage Lync and Skype for Business as a communication platform, which allow companies to significantly reduce costs and complexities within their IT environments.

Learn more at http://connect.claritycon.com.

 

CSI's Virtual Observer Integrates with Clarity Connect to Provide Complete Workforce Optimization Capabilities for Skype for Business Contact Center Customers

CSI’s Virtual Observer can be selected right from within the Clarity Connect 4.0 Administration Console to provide WFO and quality assurance functionalities. Product Development teams from both companies collaborated to integrate the products in seamlessly. Clarity and CSI will also work closely on joint sales and marketing efforts including ensuring their respective partner programs can leverage the new integration.

“We are truly excited about entering into this partnership and becoming a vital component which extends Clarity Connect’s functionality,” said Rich Marcia, Marketing Director for CSI. “We’ll be able to serve the needs of Skype for Business customers in terms of providing value in an integrated workforce optimization suite, including quality monitoring, speech analytics, and workforce management which fits nicely and affordably across their entire array of cloud platforms and services.”

Clarity has seen significant growth in companies looking to migrate their contact centers to a product that integrates flawlessly and takes full advantage of Skype for Business. By productizing the integration within Clarity Connect and Virtual Observer, customers can now gain additional benefits from their investment in Skype for Business.

“We quickly realized the similarities in the core values within our companies and the way we approach building products,” said Jon Rauschenberg, CTO of Clarity. “Our focus on the customer and providing an innovative product at a very different cost structure are principles that differentiate both CSI and Clarity.”

The Virtual Observer product provides an end-to-end WFO set of functionality on a truly unified communications and collaboration platform, enabling customers to get the best experience while empowering users to work together to solve business problems in the most efficient manner possible. Quality scoring, forecasting, scheduling and adherence round out the abilities for a total view of daily activities.

Clarity Connect is a full-featured contact center native to Skype for Business. This means Clarity Connect adds missing functionality without duplicating or complicating the infrastructure or call control. Clarity Connect steps in and adds the required intelligence to conversations, regardless of modality, to deliver the best customer experience on the market. Intelligent IVR, skills based routing, real-time metrics, historical reports, and make up this first-of-its-kind approach to a contact center for a true collaboration platform.

CSI’s Virtual Observer is a workforce optimization solution for contact centers. It provides a complete system for automating the quality assurance process to propel performance and deliver a true view into the voice of the customer.

About Clarity: 
Clarity delivers premier products and solutions that leverage Lync and Skype for Business as a communication platform, which allow companies to significantly reduce costs and complexities within their IT environments. Clarity Connect is a robust contact center solution built exclusively and natively for Skype for Business.

About Coordinated Systems, Inc. 
Coordinated Systems, Inc., (CSI), has thrived on building high-quality, long-term relationships with customers and partners. CSI’s flagship product, Virtual Observer (VO), is a call recording and workforce optimization solution for contact centers. VO provides an extremely high value to price and tremendous customer satisfaction. Features available within Virtual Observer include Call Recording, Quality Monitoring, Interaction Scoring & Evaluation, VO Live Screen & Webcam Real-Time Monitoring for Agent Assistance, Rules-Based Screen Capture. Performance & Trending Reports, Agent Portal & E-Learning, Speech Analytics and Workforce Management.

CLARITY CONSULTING ANNOUNCES THE RELEASE OF CLARITY CONNECT 3.2 FOR MICROSOFT LYNC WITH EMAIL ROUTING AND SALESFORCE INTEGRATION

Clarity Connect’s newest release adds intelligent email routing and Salesforce.com integration for organizations looking to power internal and external customer care solutions that leverage their investment in Microsoft Lync.

CHICAGO – Clarity Consulting Inc. today announced the release of the latest version of its native Lync contact center product, Clarity Connect 3.2.  Building on Clarity Connect’s history as an innovative, first-to-market contact center solution for Lync, the newest release adds unique, native integration with Microsoft Exchange to provide email routing; as well as out-of-the-box integration with Salesforce.com, resulting in increased agent efficiency. As with previous versions, Clarity Connect 3.2 seamlessly allows organizations the ability to leverage their investment in Microsoft Lync to solve internal and external customer service problems.

Maintaining its rapid pace for product innovation, Clarity has introduced intelligent, skills-based email routing for Exchange users. Organizations using this feature can dynamically route emails sent to a contact center directly into agents’ Outlook inboxes. Clients wishing to leverage their investment in Microsoft technologies can benefit from the seamless integration of Outlook with Clarity Connect and Microsoft Lync. They will realize a lower cost of support, training and reduce overall efforts to manage and maintain their infrastructure.  It also reduces the need for agents to use multiple products or software clients, further streamlining the agent experience.

“Adding out-of-the-box email integration for our customers is very exciting. We’ve integrated our product with both Microsoft Lync and Outlook. Now, contact center agents and help desk employees can handle support emails just as they would handle any other type of support inquiry,” said Jeremy Puent, Product Manager for Clarity Connect.

Salesforce integration allows important customer information to load directly within the Clarity Connect agent console, allowing agents to quickly and easily receive customer context such as account and call history information.

“Clarity Connect can integrate with virtually any web-based, third-party application. In our latest release we’ve included integration with Salesforce. This means customers using our product can now cross-reference with their client information, and arm support staff with the resources they need to quickly resolve issues,” said Puent.

For more information on all the features available with Clarity Connect 3.2, along with videos, case studies and testimonials, visit the product website at http://connect.claritycon.com/.

 

About Clarity Consulting, Inc.

Clarity’s Unified Communications Practice delivers premier products and solutions that leverage Lync as a communication platform, which allow our clients to significantly reduce costs and complexities within their IT environments. Our premier Lync product, Clarity Connect, is a robust contact center solution built exclusively native to Microsoft Lync. Clarity Connect seamlessly integrates with an existing Lync infrastructure, adding full functionality with one simple, fixed fee per user. Clarity’s Unified Communications team can also create solutions that work with Lync’s native APIs to bring extended functionality such as enhanced conferencing, broadcast messages, persistent chat solutions, and communication-enabled business processes seamlessly to Lync clients.

Clarity Consulting Inc.
Phone: 312.863.3450
Website: http://connect.claritycon.com/
Product Inquiries: connect@claritycon.com
Request a Demo: http://connect.claritycon.com/#reachout