CLARITY PARTNERS WITH GENISYS GLOBAL TO DELIVER HOSTED CONTACT CENTER SOLUTION FOR MICROSOFT LYNC

CHICAGO – Clarity Consulting Inc. announced a new partnership with GeniSys Global to offer a hosted version of Clarity Connect, a contact center solution native to Microsoft Lync Server 2010 and 2013.  GeniSys Global, a rapidly growing hosting provider, sought to increase their competiveness in larger enterprise exchanges and to better relay unified communications solutions to peer hosting providers.

With a powerful native contact center solution, Clarity Connect is compatible with virtually any type of Lync architecture. This allows clients to select a fully on-premise contact center or leverage a hybrid or federated approach. Clients currently using Office 365 for Lync Online can leverage Clarity Connect 365 for their hosted contact centers.

“It is a differentiator for us to be able to deliver a total contact center solution that leverages the familiar Lync client and supports a complete Lync experience,” said GeniSys Global’s CEO, David Spears.

Clarity Connect provides powerful and self-manageable contact center functionalities, eliminates the need to install external software clients, and allows GeniSys to offer their customers full-featured, hosted unified communication resources. By capitalizing on the already built-in functionalities of Lync, Clarity Connect offers a quicker, easier, and more familiar way of managing the call center in the cloud no matter the client’s Lync architecture.

“We are pleased to become partners with GeniSys Global, a trusted provider of hosted Microsoft based solutions.  By adding Clarity Connect to their hosted Lync voice services, GeniSys’s customers now have an easy and cost-effective way to add robust contact center functionality,” said Jon Rauschenberger, Chief Technology Officer at Clarity Consulting.

GeniSys’s Hosted Lync platform provides the optimal foundation for customers to consume a cloud based contact center. GeniSys can integrate hosted Clarity Connect with GeniSys’ Hosted Lync Voice Service, on-premise deployments of Lync, and Office365 Hosted Lync.

 

About Clarity Consulting, Inc.

Clarity’s Unified Communications Practice delivers premier products and solutions that leverage Lync as a communication platform, which allow our clients to significantly reduce costs and complexities within their IT environments. Our premier Lync product, Clarity Connect, is a robust contact center solution built exclusively native to Microsoft Lync. Clarity Connect seamlessly integrates with an existing Lync infrastructure, adding full functionality with one simple, fixed fee per user. Clarity’s Unified Communications team can also create solutions that work with Lync’s native APIs to bring extended functionality such as enhanced conferencing, broadcast messages, persistent chat solutions, and communication-enabled business processes seamlessly to Lync clients.

 

About GeniSys Global

Having started out as a traditional IT company, in 2002 quickly recognized and began hosting applications & virtualized desktop services.  Shortly after scaled their hosting platform to Data Backup, Citrix Metaframe Presentation Server, and Microsoft Applications.  GeniSys Global was one of the first companies to host OCS R2 with SIP Voice, and since then has become a world-class hosting provider specializing in cloud services and virtualized environments. Their enterprise-level data center network and advanced technologies helps cater to variously sized companies and organizations. GeniSys also works to provide its clients voice and telephone network integration through Unified Communications.  GeniSys Global provides both private and public cloud hosted services to a wide range of customers with various licensing requirements such as existing Enterprise Agreements, SPLA, Education, Government, and Office 365 users looking to add voice features.