CLARITY CONNECT SELECTED AS CONTACT CENTER SOLUTION BY ARGYLL & BUTE

Chicago – Clarity Consulting, a leading provider of enterprise software solutions, today announced that Argyll and Bute Council has selected Clarity Connect, a next-generation customer care solution which is native to Microsoft© LyncTM Server 2010 as an integral part of their managed IT Service for the Argyll Community Housing Association (ACHA). With Clarity Connect, the Council’s IT Service and ACHA expect to improve communication capabilities and improve the overall customer experience. ACHA is a Scotland-based housing authority which provides housing, employment advice, and financial assistance to its tenants.

“With a product that is native to Microsoft Lync, we can seamlessly extend Lync’s advanced communication capabilities with contact center features that are vital to organizations like ACHA” said Jon Rauschenberger, CTO of Clarity Consulting.

“We were looking to move ACHA to a full-featured contact center system, and wanted a product that would leverage our investment in the Microsoft Lync product while helping ACHA provide the best service experience for their tenants,” said Gerry Wilson, IT Manager for Argyll and Bute Council. “After researching other platforms, we felt that Clarity Connect was by far the most compelling solution in terms of features, flexibility and cost, and much less complex than the traditional offerings.”

Clarity Connect’s multi-modal communication capabilities will now provide the housing authority the capability of managing voice, instant messaging, web chat, email and SMS while referring to both real-time and historical metrics. “By combining our interactive voice response (IVR) system, automatic call distributor (ACD) and a powerful reporting engine with Lync’s built-in presence, federation, and collaboration capabilities, ACHA will be able to provide a superior experience to their internal and external customers,” Rauschenberger added.

While Clarity Connect was originally released for Microsoft’s Office Communications Server 2007 R2, a new version based on Lync provides significant new functionality to enterprise organizations looking to differentiate their customer care offerings. Through browser-based, zero-install agent and supervisor consoles, Clarity Connect helps reduce handle time and increases customer satisfaction while giving management access to the reports and monitoring tools they need.

Clarity Connect also paves the way for ACHA to take advantage of communication-enabled business process (CEBP) solutions through integrating CRM applications, public- and internal- facing portals and the intelligent routing of documents and workflows.

About Clarity Consulting Inc.: Clarity Consulting Inc. develops, customizes and implements software solutions to help clients achieve their unique visions and drive business results. Clarity’s versatile and talented consultants specialize in application development, business intelligence, legacy integration and e-commerce websites for a range of clients, from retail and manufacturing industries to financial institutions. Clarity Consulting Inc. is based in Chicago, Illinois, USA. For more information about our company, our people, and our solutions, please visit www.claritycon.com.
Contact: Craig Reishus, Director of Business Development at Clarity Consulting.
(312) 863-3415 craig.reishus@claritycon.com