Expands global footprint for new cloud contact center for Microsoft Office 365 and Skype for Business
CHICAGO, March 27, 2017 /PRNewswire/ -- Clarity announced the release of a new web-based interface for agents in Clarity Connect™ — the best cloud contact center for Microsoft Office 365 and Skype for Business. This new interface provides Clarity Connect customers with a complete set of agent and supervisor capabilities directly in a web browser along with localization support across multiple languages. The new interface is powered by Microsoft's Skype Developer Platform for Web ("Skype Web SDK") and natively extends Skype for Business' call control to Clarity Connect.
This new interface expands upon the recent release of the Clarity Connect cloud contact center and increases its global footprint. Clarity Connect's federated-delivery model enables clients to move their contact center to the cloud, regardless of whether they have Office 365 or Skype for Business (on-premises or fully hosted). This model is flexible and helps clients keep their cloud deployment options open. For example, clients could migrate some or all of their users to Office 365 now, or choose to migrate users in stages and have Clarity Connect seamlessly transition alongside them later.
"Moving the agent experience into the browser allows us to deliver a user experience that is tailored to the unique needs of the contact center," said Jon Rauschenberger, CTO of Clarity. "Although the web-based interface looks different than the traditional Skype for Business client, it's still natively powered by Skype for Business under the hood."
Andrew Bybee, group product manager for Skype for Business, Microsoft Corp. said, "We're pleased to see Clarity Connect enable Microsoft Office 365 customers get to the cloud. Clarity Connect's federated delivery model is an excellent way to leverage Skype for Business Online to provide an enhanced customer service offering across the globe."
Clarity Connect is now available in English, French, German and Croatian, with Spanish and other languages to be made available in the future. As a part of the launch, Clarity is partnering with Arkadin as the first partner to provide localized, cloud-hosted service on a global scale.
"We're excited to extend our long-term partnership with Clarity Connect to enable more businesses throughout the world and enjoy greater efficiencies in their contact center operations," said Thomas Valantin, Arkadin's Chief Commercial Officer. "Clarity Connect is an excellent complement to our global UCaaS offerings including Skype for Business and Microsoft Office 365."
Clarity, a Microsoft Gold partner and the developer for Clarity Connect, delivers premier products and solutions that leverage Lync and Skype for Business as a communication platform, which allow companies to significantly reduce costs and complexities within their IT environments.
Learn more at http://connect.claritycon.com.
Arkadin is one of the largest and fastest growing Unified Communications and Collaboration Service Providers in the world. Our collection of market-leading audio/web/video conferencing and Unified Communications solutions enables enjoyable collaboration experiences that are essential to success in a digitally connected global workplace. As an NTT Communications company, our services are delivered in the cloud and backed by a cutting-edge infrastructure for premium service quality. Over 50,000 customers spanning the largest global enterprises to small businesses are supported locally in 19 languages through our network of 56 operations centers in 33 countries. For more information: http://www.arkadin.com.
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