New White Paper about Geo-Distributed Contact Centers on Microsoft Lync by Michael Greenlee & Jeremy Puent

By Michael Greenlee, Lead UC Architect and Lync MVP – Clarity Consulting By Jeremy Puent, Product Manager – Clarity Consulting

This white paper describes how organizations facing challenges with geographically distributed contact centers can use Microsoft Lync in tandem with the Clarity Connect contact center product to eliminate redundancy, increase efficiency in staffing and resource usage, and begin managing the contact center as a truly global operation.

A quote from the white paper that I love: "Shifting to a model of contact center operations that views all contact center sites, across the globe, as part of a single unified contact center not only creates immediate cost savings, but opens the door to entirely new ways of doing business and serving customers."

Read the entire white paper here: http://connect.claritycon.com/microsoft-lync-server-2010-white-papers/