Microsoft’s introduction of Skype for Business represented a significant innovation for the unified communications field. But, it also brought on a host of challenges for companies running legacy solutions on the soon to be antiquated Lync platform. While many developers and UC companies are ignoring the innovations and opportunities of the Skype for Business platform, Clarity and the Clarity Connect team are welcoming the additional functionality and configurability Microsoft’s newest platform can offer. In preparing for the Lync-to-Skype for Business transition, Clarity extensively tested existing Connect 3.2 functionality to natively integrate with the Skype for Business client and server as seamlessly as it did with Lync. Building on top of existing Skype for Business APIs, Clarity Connect 3.2 offers the full-suite of call center features that have driven customer satisfaction and call center performance and efficiency on past iterations, with the additional innovations our clients have come to expect from the Connect team.
With Skype for Business, the Connect team sees exciting opportunities to expand functionality and improve user experience that it is already working to realize for our clients. Upcoming versions of Clarity Connect will fully leverage the new features Microsoft debuted and will continue to add with Skype for Business. By opening the door for more innovative, more intuitive product development, the Skype for Business platform will help Clarity Connect to deliver an even fuller, more powerful call center solution.